Contact
Contact form
Customer Service – Valkon
Welcome to the Valkon Customer Service page.
We’re here to help with any questions about orders, returns, or products.
📩 Contact
Have a question? Feel free to reach out.
Email: valkonofficial@hotmail.com
Response time: within 24 hours on business days.
📦 Returns & Exchanges
Return Period
You may return products within 30 days of receiving them.
Conditions
Items must be unworn and unwashed
Tags must still be attached
Personalized/custom products cannot be returned
How to Return
- Send an email to valkonofficial@hotmail.com
- Include your order number + reason for return
- We will send you the return instructions and return address
Refunds
Refunds are processed within 5 business days after we receive and inspect the return.
🚚 Shipping
Shipping Costs
Shipping is FREE on all orders.
(Netherlands & Belgium)
Delivery Time
Netherlands: 2–5 business days
Belgium: 3–7 business days
Maximum delivery time: 7 days
Tracking
A track & trace link will be sent by email once your order is shipped.
❓ FAQ – Frequently Asked Questions
How can I track my order?
You will receive a tracking link via email as soon as your order ships.
Can I change or cancel my order?
Yes, as long as the order has not yet shipped.
Please email us as soon as possible.
What if my item arrives damaged?
Email us within 48 hours with photos.
We will solve the issue immediately.