📦 Orders
How do I place an order?
Select your product, choose your size, and proceed to checkout. Follow the steps to complete your payment.
Can I change or cancel my order?
Yes, as long as your order has not been shipped yet. Please contact us as soon as possible at valkonofficial@hotmail.com.
I didn’t receive a confirmation email. What should I do?
First, check your spam or junk folder. If you still can’t find it, email us and we’ll resend your confirmation.
Returns & Exchanges
Can I return my order for a refund?
Yes. You can return your order within 14 days of delivery for a refund, as long as the item is unworn and in original condition.
What if the size doesn’t fit?
No problem. You can exchange your item once for a different size, free of charge, within 14 days of delivery.
Do I need to return the original item when exchanging?
Yes. The original item must be returned before we ship the replacement.
What if my item arrives damaged or incorrect?
Contact us within 14 days with photos, and we’ll send a free replacement.
How do I request a return or exchange?
Email us at valkonofficial@hotmail.com with your order number and reason for return or exchange.
Shipping
Do you offer free shipping?
Free shipping on orders over €99.
Shipping cost for orders under €99 is €5,95.
Delivery time: 2–5 business days
Each order is made to order to ensure the highest quality. Once your order has been shipped, you will receive a track & trace code.
Contact
how can I contact customer service?
You can reach us via email at valkonofficial@hotmail.com.
Response time
We respond within 24 hours on business days.
something is wrong with my product?
My item arrived damaged, incorrect, or faulty. What should I do?
If your item arrives damaged, incorrect, faulty, or not as described, we’ll resolve it immediately.
Please email valkonofficial@hotmail.com with:
• Your order number
• A short description of the issue
• Photos or a video of the damaged or incorrect item
What happens next?
After reviewing your case, you can choose between:
• A free replacement, or
• A full refund
How fast do you respond?
We respond within 24 hours on business days.
About Us – Valkon
At Valkon, we believe clothing is more than something you wear — it’s a statement.
A way to express confidence, identity, and ambition.
Founded with the mission to create stylish, high-quality apparel at an accessible price, Valkon focuses on clean designs, premium comfort, and pieces that fit any lifestyle. Whether you’re working out, relaxing, or stepping out — our clothing is made to move with you.
We are committed to delivering:
✔ Premium quality
Every product is made with carefully selected materials designed for durability, comfort, and everyday use.
✔ Modern designs
Minimal, clean, and timeless — created to elevate your style without overcomplicating it.
✔ Fair pricing
Good quality shouldn’t cost a fortune. We keep our prices honest and transparent.
✔ Customer-first service
From free shipping to fast support, your shopping experience matters to us.
At Valkon, we’re not just building a clothing brand —
we’re building a community of people who want to look good, feel good, and live bold.
Thank you for being part of our journey.
This is just the beginning